Refund policy

Return & Refund Policy — TopNotchDeal

 

At TopNotchDeal, customer satisfaction is our priority. Please read this policy carefully before making a purchase, as it explains your rights and our process for returns, exchanges, and refunds. This policy is designed to comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order, provided the item has not yet been shipped by our supplier.
  • Once an order has been shipped/dispatched, it cannot be cancelled. You may request a return once you receive the product (see Section 2).
  • To cancel, email us at topnotchdeal.in@gmail.com with your Order ID.

2. Return Eligibility

Since TopNotchDeal operates on a dropshipping model, products are shipped directly from our supplier/warehouse partners. We accept return requests under the following conditions:

  • The product received is damaged, defective, or not as described.
  • The wrong item was delivered.
  • The product is missing parts or accessories listed in the description.

Timeframe: Return requests must be raised within 7 days of the delivery date. Requests made after this window will not be accepted.

Conditions for Return

  • The item must be unused, unworn, and in its original packaging with all tags/labels intact.
  • You must provide the order number, clear photos/video of the product and packaging, and a description of the issue at the time of raising the request.

Non-Returnable Items

The following items cannot be returned or exchanged, unless received damaged or defective:

  • Innerwear, cosmetics, and personal care/hygiene products
  • Customized or personalized products
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Products damaged due to misuse, negligence, or normal wear and tear

3. How to Request a Return

  1. Email [your support email] or contact us via [WhatsApp/contact number] within 7 days of delivery.
  2. Share your Order ID, reason for return, and photo/video proof of the issue.
  3. Our team will review your request within 2–3 business days and share the outcome and next steps (return shipping, replacement, or refund).
  4. Do not ship the product back before receiving confirmation from our team.

4. Refunds

  • Once your return is received and inspected (or approved without return, for damaged/defective claims), we will notify you of the approval or rejection of your refund.
  • Approved refunds are processed within 7–10 business days to your original payment method (or as store credit, if chosen).
  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer/UPI; you will be asked to share your bank details for this purpose.
  • Shipping charges (if any) are non-refundable, except where the return is due to our error (wrong/damaged/defective item).

5. Exchanges

  • We offer exchanges (e.g., for size or a different variant) only for eligible items and only if the same product is back in stock.
  • If the exchanged item is unavailable, a refund will be processed instead.

6. Shipping Times & Delays

  • As a dropshipping store, delivery timelines are 7–15 business days depending on your location and supplier processing time.
  • Delays caused by customs, logistics, or unforeseen circumstances are not grounds for automatic refund but will be communicated to you proactively. If a shipment is excessively delayed (beyond 21 business days) with no tracking movement, you may request a refund or replacement.

7. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us within 48 hours of delivery with photo/video evidence.
  • We will offer a free replacement or full refund, including any shipping charges paid, at your preference.

8. Late or Missing Refunds

If you haven't received a refund within the stated timeframe:

  1. Check your bank account/payment app again.
  2. Contact your card issuer or bank — processing times can vary.
  3. If you've done this and still have not received your refund, contact us at [topnotchdeal.in@gmail.com].

9. Contact Us

For any return, refund, or order-related queries, reach out to:

 [topnotchdeal.in@gmail.com] Phone/WhatsApp: [8005977064] Business Address:[1nkr lambi dhab ,sangria,hanumangrh rajsthan 335063   Support Hours: [e.g., Mon–Sat, 10 AM – 6 PM IST]